We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moritziajewellers@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moritziajewellers@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moritziajewellers@gmail.com.

Refund & Return Policy

Moritzia — Effective Date: [Insert Date]

We want you to love your Moritzia piece. If something isn't right, here's exactly how we'll make it right.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, we've got you covered — no questions asked.

• Contact us within 7 days of delivery at [your support email]
• Include your order number and a photo of the item/issue
  
• You do not need to return the original item for damaged or incorrect orders

Change of Mind Returns

Didn't love it as much as you hoped? That's okay too.

• You may request a return within 7 days of delivery
• The item must be unworn and in its original condition
• Contact us at [your support email] with your order number to start the process
• Once approved, we'll process your refund to your original payment method within 5–7 business days

What's Not Covered

• Items damaged from normal wear and tear, misuse, or accidents after delivery
• Requests made more than 7 days after delivery
• Custom or personalized items, except in cases of quality defects

How to Request a Refund or Return

1. Email us at [your support email] with your order number and reason for the request
2. Include a photo if the item arrived damaged or defective
3. Our team will respond within 1–2 business days with next steps
4. Approved refunds are issued to your original payment method

Questions?

We're here to help. Reach out anytime at [your support email] and we'll sort it out together.

---

Moritzia reserves the right to update this policy at any time. Changes will be posted on this page.